Agree the collection window before you book a van
Ask the seller for a date and a time window they can definitely commit to, then book transport around that. Booking the van first and then negotiating with the seller is the wrong order and often means rescheduling.
Confirm who will physically be at the property. If it is not the seller, get that person's name and mobile number.
Establish the access situation honestly
Ask which floor the item is on, whether there is a lift, and whether there is anywhere to park. Sellers frequently describe a second-floor flat as easy access because it is easy for them.
Ask whether the item is already dismantled or needs to come apart to leave the room. Drivers transport furniture; they are not there to take a bed frame apart.
Settle payment with the seller separately
Your driver does not handle money on your behalf. Pay the seller directly, before or at collection, using whichever method you have both agreed.
Ask for a photo of the item on the day of collection if you have not seen it in person. It is much easier to resolve a discrepancy before a van is dispatched.
Book the transport with the right details
Enter the seller's address as the collection address and your own as the delivery address, then put the seller's name and number in the collection notes.
Select the item honestly. If you bought a corner sofa, choose corner sofa rather than sofa, because that decision determines which van turns up.
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